Data Deletion

Email support@timewarpdev.com from the address connected to your account with the subject “Data deletion request”. Include:

• The account email address and, if relevant, organisation or workspace name.
• Whether you want to delete the whole account or specific data.
• Any additional account identifier needed to locate the data. Never send us your password or recovery codes.

We may ask for information needed to verify your identity, protect the account, or confirm that an organisation administrator is authorised to make the request. We will respond without undue delay. Where GDPR applies, requests are generally handled within one month, with lawful extensions for particularly complex requests.

After a valid request, we will delete or anonymise personal data in the active TimeWarp systems we control, including the account and associated cloud workspace content, subject to the exceptions below. We will also revoke TimeWarp-controlled credentials or integration tokens associated with the deleted account where technically available.

Residual copies may remain temporarily in encrypted or restricted backups until those backups rotate out under the applicable retention schedule.

• Data on your device: deleting a cloud account may not remove files, exports, caches, or locally stored work from your computer. Remove local data through the application and your operating system, and uninstall TimeWarp if appropriate.
• Connected services: disconnecting a service revokes TimeWarp’s future access where supported, but does not delete data held by that provider. Contact the provider or use its account controls for that data.
• Organisation workspaces: workspace owners may retain content that belongs to the organisation, subject to applicable law and the organisation’s own policies.

We may retain limited information where reasonably necessary to meet legal obligations, resolve disputes, prevent fraud or abuse, maintain security records, enforce agreements, or demonstrate that a deletion request was completed. Retained information is restricted to the relevant purpose and kept only as long as necessary.

Contact support@timewarpdev.com if you need help identifying local data, cannot access the account email, or believe a request was not completed. Depending on your location, you may also have the right to contact your data-protection authority.